Live Chat Support
Get instant help from our support team. Chat with us in real-time to answer questions, troubleshoot issues, and get personalized guidance on your deck creation journey.
💬 Live Chat Widget Coming Soon
Our live chat widget is currently in beta testing and will be fully live by end of Q2 2026. In the meantime, you can reach our support team through:
Support Hours & Availability
🟢 Standard Support
Available to all users. Average response time: 24 hours
Monday - Friday: 9 AM - 6 PM EST
Saturday: 10 AM - 4 PM EST
Sunday: Closed (responses Monday)
⭐ Priority Support
Professional & Premium members only. Average response time: 4 hours
Monday - Friday: 8 AM - 8 PM EST
Saturday - Sunday: 10 AM - 6 PM EST
Holidays: Limited support
What We Support
✓ We Can Help With
- ✓ Account & login issues
- ✓ Deck builder troubleshooting
- ✓ PDF export & printing questions
- ✓ Payment & subscription issues
- ✓ Feature requests & feedback
- ✓ Collaboration & partnership setup
- ✓ Best practices & guidance
- ✓ Community & forum questions
⚠️ Out of Scope
- ⚠️ Personal tarot/oracle readings
- ⚠️ Spiritual advice or counseling
- ⚠️ Medical or mental health issues
- ⚠️ Print-on-demand company support*
- ⚠️ Third-party software issues
- ⚠️ General computer troubleshooting
- ⚠️ Account recovery (fraud only)
- ⚠️ Custom integration development
*For print-on-demand issues, we provide guidance on how to reach the print provider's support. We can help with integrating their services.
Common Questions
How long does it take to get a response?
Standard support responses within 24 hours during business days. Priority support (Professional/Premium members) responds within 4 hours. Urgent issues may be prioritized.
Can I chat with someone on weekends?
Limited weekend support available. Priority members have access Saturday-Sunday 10 AM - 6 PM EST. All users can submit inquiries anytime and receive responses during business hours.
What's the best way to describe my issue?
Provide specific details: what were you trying to do, what happened instead, what device/browser you're using. If possible, include a screenshot. The more context, the faster we can help!
Is my information secure in live chat?
Yes! All chat conversations are encrypted and stored securely. We never ask for passwords via chat. Don't share sensitive card information (only share as much as necessary to solve your issue).
How do I provide feedback or suggest features?
Live chat is perfect for feature requests! You can also post in our community forum or reach out via email. We read and consider all feedback from our community.
Multiple Ways to Reach Us
Live Chat
Available 9 AM - 6 PM EST (Mon-Fri). Response time: 4-24 hours depending on tier.
Live Chat Widget Features (Coming Soon)
When our live chat widget launches, it will include:
✓ For Users
- ✓ Real-time messaging with support team
- ✓ Chat history & transcript download
- ✓ File & image sharing for troubleshooting
- ✓ Canned responses for common questions
- ✓ Mobile-optimized chat interface
- ✓ Offline message capability
⚙️ For Platform
- ⚙️ Priority routing for Premium members
- ⚙️ Knowledge base integration
- ⚙️ Ticket tracking & follow-up
- ⚙️ Support analytics & insights
- ⚙️ Multi-language support
- ⚙️ 24/7 bot assistance option
📚 Knowledge Base & FAQs
Before reaching out, check our comprehensive knowledge base for self-serve solutions:
We're Here to Help
Have questions? Need guidance? Experiencing an issue? Our support team is committed to helping you succeed with your deck creation journey.